Unfortunately we do not offer a refund on any item if you have changed your mind or no longer require the product. However if for some reason you do not love your product you have brought from us we are happy for you to exchange it for another item as long as the returned item is in a resalable condition and in its original packaging. Please contact us to discuss further. 

All returned shipping costs are to be paid by the customer. 

We do not offer refunds or exchanges on Sale items. Please use the preprinted label on the bottom of your invoice when labeling your package. Or label packages to:

The Willow Tree
C/O Pennys Bookstore
Chartwell Shopping Centre